Article 1 Purpose
These Terms of Service ("Terms") govern the rights, obligations, andresponsibilities between Linkup Infotech, Inc. ("Company") and users inconnection with the Company's Odoo ERP consulting, implementation, andsupport services, as well as the LU Cloud subscription service(collectively, the "Service").
Article 2 Definitions
1. "Service" means all Odoo consulting, system implementation, maintenance, and LU Cloud free trial and paid subscription services provided by the Company.
2. "User" means any member or non-member who uses the Service provided by the Company in accordance with these Terms.
3. "Member" means a person who has registered as a member by providing personal information to the Company.
4. "Free Trial" means a service the Company may provide, for a period it determines, allowing a User to use some or all of the LU Cloud Service free of charge.
5. "Subscription" means a contractual arrangement under which a User pays a recurring fee to continue using the LU Cloud Service, whether after a Free Trial ends or upon new sign-up.
Article 3 Posting, Explanation, and Amendment of Terms
1. The Company shall post its trade name, the name of its representative, the address of its place of business, telephone number, e-mail address, business registration number, mail-order business registration number, and the name of its privacy officer on the initial screen (or a linked screen) so that Users can easily find them.
2. The Company shall post the content of these Terms on the initial screen of the Service, or through a linked screen, so that Users can easily be aware of it.
3. The Company may amend these Terms within the scope that does not violate the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and other applicable laws.
4. When the Company amends these Terms, it shall specify the effective date and the reasons for the amendment and give notice, together with the current Terms, from 7 days before the effective date. However, if the amendment is unfavorable to Users, the Company shall give notice at least 30 days in advance.
Article 4 Provision and Change of Service
1. The Company provides the following services: - Odoo ERP consulting and implementation support - Odoo system implementation and customization - Maintenance and technical support - LU Cloud free trial and paid subscription service
2. The Company may change the services it provides according to operational or technical needs, and shall give prior notice of the content of and reason for such change.
Article 5 Suspension of Service
The Company may temporarily suspend the Service in the event ofmaintenance, repair, or replacement of computers or other informationand communications facilities, breakdown of facilities, interruption ofcommunication, or force majeure events, and shall notify Users in themanner prescribed in Article 8.
Article 6 Membership Registration and Formation of Contract
1. A User applies for membership registration in accordance with the procedures prescribed by the Company, and the service use contract is formed when the Company accepts the application.
2. Separate paid services such as consulting or implementation are governed by an individual quotation and contract (e.g., a statement of work). If these Terms conflict with such an individual contract, the individual contract shall prevail.
Article 7 Withdrawal of Membership and Loss of Qualification
1. A Member may request withdrawal from membership at any time, and the Company shall process such withdrawal promptly in accordance with applicable law.
2. If a Member violates applicable law or these Terms, the Company may restrict or suspend the Member's qualification.
Article 8 Notice to Members
The Company may give notice to a Member at the e-mail addresspreviously agreed with the Member.Article 9 (LU Cloud Free Trial)
1. The Company may provide a Free Trial for a set period so that Users may experience the LU Cloud Service in advance.
2. The duration and scope of the Free Trial, and the handling of the account after the Free Trial ends (including whether it will automatically convert to a paid subscription), shall be specifically described on the sign-up screen. Paid billing shall not begin automatically without the User's separate consent. Before converting to a paid subscription, the Company shall clearly disclose that fact and the applicable fee and obtain the User's consent.
3. The Company shall notify Users in advance of the scheduled end date of the Free Trial.
Article 9 Fees and Payment
1. The fees, billing cycle (e.g., monthly or annual), and payment method for the LU Cloud subscription shall be specified on the sign-up screen.
2. Payment may be made by any of the following methods available, and the Company shall not charge any additional fee, under any name, for the User's chosen payment method: - Credit card, bank transfer, or other electronic payment method designated by the Company
3. Unless cancelled, a subscription may automatically renew at the end of each billing cycle. The Company shall notify the User of the renewal date and fee before each renewal.
Article 10 Withdrawal of Subscription
1. A User may withdraw a paid subscription within 7 days of the payment date pursuant to the Act on Consumer Protection in Electronic Commerce. However, withdrawal may be limited with respect to any portion of the Service that has already been performed at the User's request.
2. Upon receiving a withdrawal request, the Company shall, without delay (and in no event later than 3 business days), refund the portion of the fee already paid that corresponds to the unused period.
3. If the Service materially differs from its description or advertisement, or is performed in a manner inconsistent with the contract, through no fault of the User, the User may withdraw within 3 months of receiving the Service, or within 30 days of becoming aware (or being able to become aware) of the discrepancy.
Article 11 Cancellation and Refund
1. A User may request cancellation of a subscription at any time, and no fee shall be charged for any billing cycle after the cancellation takes effect.
2. If the Company is unable to provide the Service due to a cause attributable to the Company, the Company shall refund the amount corresponding to the period the User was unable to use the Service.
Article 12 Protection of Personal Information
The Company endeavors to protect Users' personal information asrequired by applicable law. Matters relating to the collection, use,provision to third parties, and destruction of personal informationare governed by the Company's separate Privacy Policy.
Article 13 Obligations of the Company
1. The Company shall not engage in any act prohibited by law or these Terms, or contrary to public order and good morals, and shall endeavor to provide the Service continuously and stably.
2. The Company shall maintain a security system to protect Users' personal information (including credit information) so that Users may use the Service safely.
Article 14 Member's Obligations Regarding ID and Password
1. A Member is responsible for managing their own ID and password and shall not allow any third party to use them.
2. If a Member becomes aware that their ID or password has been stolen or is being used by a third party, the Member shall immediately notify the Company and follow the Company's instructions.
Article 15 User's Obligations
A User shall not engage in any of the following:
1. Registering false information when applying or making changes
2. Misappropriating another person's information
3. Altering information posted by the Company without authorization
4. Infringing the copyright or other intellectual property rights of the Company or a third party
5. Damaging the reputation of, or interfering with the business of, the Company or a third party
Article 16 Ownership and Restriction of Use of Copyright
1. Copyright and other intellectual property rights in works created by the Company belong to the Company.
2. A User shall not, without the Company's prior consent, reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes, or allow a third party to use, any information obtained through the Service to which the Company holds intellectual property rights.
Article 17 Relationship with Linked Sites
Where the Service is connected by hyperlink or otherwise to a thirdparty's site or materials, the Company is not responsible for servicesindependently provided by such linked sites.Article 19 (Limitation of Liability)
1. The Company is exempted from liability where it is unable to provide the Service due to force majeure.
2. The Company is not liable for any failure of Service use resulting from a cause attributable to the User.
3. Except as otherwise specifically provided by applicable law, the Company is not liable in connection with use of the Free Trial service.
Article 18 Dispute Resolution
1. The Company shall establish and operate a grievance-handling organization to reflect legitimate opinions or complaints raised by Users and to provide redress for any resulting harm.
2. Where a User files a request for redress in connection with an e-commerce dispute between the Company and the User, the dispute may be resolved through mediation by the Korea Fair Trade Commission or a dispute mediation body commissioned by a Mayor/Do Governor.
Article 19 Jurisdiction and Governing Law
1. Any lawsuit concerning a dispute between the Company and a User shall be governed by the User's address at the time the suit is filed, or, if there is no such address, the User's place of residence, and shall be subject to the exclusive jurisdiction of the competent district court. However, if the User's address or place of residence is not clear at the time of filing, or if the User resides abroad, jurisdiction shall be determined under the Civil Procedure Act.
2. The laws of the Republic of Korea apply to any lawsuit filed between the Company and a User.
Article 20 Language and Governing Document
These Terms are originally written in Korean. The Company may providetranslations, including an English version, for the convenience ofUsers. In the event of any conflict between a translation and theKorean original, the Korean original shall prevail.
Supplementary ProvisionThese Terms shall take effect as of 2026-07-28.