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User Guide

User Guide

1. Service Process (Odoo Consulting & Implementation)

  1. Consultation Request — Submit via the "Contact Us" form on our website, or by email/phone 
  2. Requirements Analysis — Our team will reach out to understand your current environment and needs 
  3. Quotation & Contract — Based on the analysis, we provide a quotation and a contract (Statement of Work) 
  4. Implementation — Odoo system implementation and customization per the agreed contract 
  5. Ongoing Support — Continued technical support after go-live

2. LU Cloud Free Trial 

  • Sign-up: Click "Start your free LU Cloud trial" on our website 
  • Trial period: [To be confirmed — e.g., 14 days] from the sign-up date - End-of-trial notice: We will notify you by email before the trial ends. No charge will be made automatically without your separate consent. 
  • Upgrading to paid: If you wish to continue after the trial, we will guide you through plan selection and payment.

3. Payment 

  • Payment methods: Credit card, bank transfer, etc. [Actual supported methods to be confirmed] 
  • Billing cycle: Monthly or annual subscription, your choice - Auto-renewal: Unless cancelled, the subscription automatically renews each billing cycle. We will notify you by email before each renewal.

4. Cancellation & Refunds 

  • How to cancel: Send a cancellation request to kangjg@link-up.co.kr (or [add a self-service cancellation page/form if one exists]) 
  • Processing time: Within [3 business days] of receiving the request 
  • Refunds: Full refund if withdrawn within 7 days of payment; after that, cancellations are refunded on a pro-rated basis for the unused period (see Articles 11–12 of the Terms of Service for details)

5. Customer Support 

  • Email: kangjg@link-up.co.kr 
  • Phone: +82-70-4731-5376 
  • Hours: [Weekdays 09:00–18:00 KST, closed weekends/holidays — to be confirmed] 
  • Response time: We aim to respond within [1–2 business days] of receiving your inquiry

6. Frequently Asked Questions (optional — recommended once real inquiries accumulate) 

  • Q. Do I need to enter card details to start the free trial? 
  • A. [To be filled in per policy] 
  • Q. Can I sign a consulting contract and an LU Cloud subscription separately? 
  • A. [To be filled in per policy]